Welcome to www.housebites.com website. This page (together with the documents referred to on it) explains the terms and conditions on which our chefs supply any of their meals (which you will find listed on their menus, on our site). Please read these terms and conditions carefully before ordering any Meals from our site. By accessing our site and placing an order, you are agreeing to be bound by these terms and conditions and our terms of use policy.
If you have any questions relating to these terms and conditions please contact info@housebites.com before placing your order. If you do not accept these terms and conditions, please do not use our Service.
| 1. INFORMATION ABOUT US | www.housebites.com is a website operated by Housebites Limited ("we" or "us"), incorporated and registered in the England and Wales, whose registered office is at 19 Briset Street, London EC1M 5NR. Our Company registration number is 07237173. Our VAT number is 111 0001 19. Housebites is a business where the menus and food are prepared by independent Housebites' chefs (our "Chefs"). Each of our Chefs is independently responsible for legal and regulatory compliance and ultimately our Chefs are responsible for the operation of their kitchen and all compliance issues and issues arising from any Meals ordered by you from our Service. Any products ordered from our Chefs will be at the sole liability of that Chef. Please note that we accept orders as an agent on behalf of our Chefs. The resulting legal contract is between you and our Chef and is subject to these terms and conditions. |
| 2. PURPOSE | The purpose of our Service is to provide a simple and convenient service to you, linking you to the chef and menu of your choice and allowing you to order Meals from them. |
| 3. SERVICE AVAILABILITY | Housebites offers a delivery service conducted by our Chefs throughout London. Each Chef has a prescribed delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Chef. Operating hours will vary depending on local trading conditions and the availability of our Chefs. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Chef. |
| 4. ORDERS | When you place an order through our Service, a screen thanking you for your order and confirming your order has been received and accepted by the Chef (the "Confirmation Screen") will be displayed. The contract will be between you and the Chef and will only be formed when you have been presented with the Confirmation Screen. You should also receive a confirmation email. Please ensure that you have given us the correct email address as this is how we will communicate with you about your Order. Please also ensure that you give us an accurate address and telephone number, to ensure that your Meal arrives at the correct location. The Chef is solely responsible for all food preparation and deliveries. Housebites seeks to provide a quality service, however Housebites does not accept any responsibility or liability for the quality or quantity of any Meals ordered by you and delivered by the Chef to you. We do monitor our Chefs very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Chefs or in respect of the Meals, by using the Feedback section of the Service. |
| 5. MEALS | All Meals are subject to availability. Your Chef may offer an alternative for any Meal he cannot provide you with. We may use nuts in the preparation of some of our Meals. The Chef's menu page will let you know if this is the case. If you have an allergy please let our Chef know at the time you place your order. |
| 6. AVAILABILITY AND DELIVERY |
Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered at the time specified in your order, which takes into account the number of orders and the circumstances being faced by the Chef at that time. If your Housebites order arrives slightly late for any reason, our hot food is served in microwavable containers, which makes re-heating any dish very simple. If you are not at home or answering your door or phone during the 30 minute delivery timeslot confirmed, our Courier may be required to leave the meal on your doorstep. This is because the Courier will need to continue delivering the Chef's food to other customers, and cannot hang around waiting if unsure of your location. |
| 7. CANCELLATIONS | You have the right to cancel an order up to 3 hours before the meal is due to be delivered. Cancelled meals will, however, be reimbursed through meal vouchers, totalling the equivalent value of the cancelled order. Refunds will only be given in exceptional circumstances. Customers can cancel an order by contacting our service directly. Housebites and the Chef reserve the right to cancel any order, and you will be informed if your order has been cancelled. You will be fully reimbursed for any orders cancelled in accordance with this clause. A Chef will classify a 'Started Order' as any order which is cancelled after food has been used to start preparing the order. Housebites alone will determine whether an order is a 'Started Order' or not. No refunds or meal vouchers will be given for Started Orders. |
| 8. PRICE AND PAYMENT | The price of any Meal will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with on the Confirmation Screen, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Chef will normally verify prices as part of the order process. Payment for all Meals can be by credit or debit card through our Service. Should you choose to pay by credit or debit card, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Housebites and is subsequently passed on by Housebites to the Chef. |
| 9. MARKETING CAMPAIGNS | All campaigns publicised on public transport are limited to the first 5,000 customers unless otherwise stated. |
| 10. OUR LIABILITY | To the extent permitted by law, Housebites provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free, that defects will be corrected, or that our Service Subject to the previous paragraph, neither Housebites nor any Chef shall have not have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Housebites or the Chef is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way Housebites' or the Chef's liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. |
| 11. EVENTS OUTSIDE OUR CONTROL | No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 15 shall excuse the Customer from any payment obligations under this Agreement. |
| 12. WAIVER | Neither you, Housebites nor the Chef shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. |
| 13. SEVERABILITY | If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced. |
| 14. ENTIRE AGREEMENT | This Agreement and the documents annexed as appendices to this agreement or otherwise referred to in it contain the whole agreement between the parties relating to the subject matter of it and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter. |
| 15. OUR RIGHT TO VERY THESE TERMS AND CONDITIONS | Housebites may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. |
| 16. LAW AND JURISDICTION | The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Service, or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. |
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.housebites.com (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not access our Site or use our Service.
| 1. INFORMATION ABOUT US | www.housebites.com is a website operated by Housebites Limited ("we" or "us"), incorporated and registered in England and Wales, whose registered office is at 19 Briset Street, London EC1M 5NR. Our Company registration number is 07237173. Our VAT number is 111 0001 19 |
| 2. ACCESSING OUR SERVICE OR OUR SERVICES | Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact straight away to let us know. We can deactivate your account at any time. |
| 3. ACCEPTABLE USE | You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service. |
| 4. INTERACTIVE FEATURES OF OUR SITE | We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide, although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise. |
| 5. CONTENT STANDARDS |
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
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| 6. SUSPENSION AND TERMINATION |
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
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| 7. INTELLECTUAL PROPERTY RIGHTS | We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use. |
| 8. RELIANCE ON POSTED INFORMATION | Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents. |
| 9. OUR SITE AND OUR SERVICE CHANGE REGULARLY | We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material. |
| 10. OUR LIABILITY | We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law. |
| 11. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE, AND USE OF OUR SERVICE | We collect certain data about you as a result of you using our Service. This is described in more detail in our Privacy Policy. |
| 12. UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE | Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. |
| 13. LINKS FROM OUR SITE | Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. |
| 14. JURISDICTION AND APPLICABLE LAW | The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. |
| 15. VARIATIONS | We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. |
| 16. YOUR CONCERNS | If you have any concerns about material which appears on our Service, please contact info@housebites.com |
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